|
Level |
Silver |
Gold |
Platinum |
|
Prices per Server per month |
$
199 |
$
299 |
$
799 |
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Hardware |
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Keep your hardware up
to date with our "Hardware Refresh" plan! HTS will provide new
hardware every three years. Don't try and run the latest
software on tired old machines, Use this plan and you'll always
be current.
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Yes |
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| Support |
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Getting help is only a call
away. The HTS tech team is here to help you, whether it is
problems with a desktop or the dreaded “blue screen of death”.
Just grab the phone and get help NOW. (available 8am - 5pm,
Monday - Friday) |
|
Yes |
Yes |
Yes |
Every HTS ManageIT contract
includes unlimited support by remote control. Rather than
wasting time to roll a truck, an HTS technician can securely
remote control your workstation, within seconds. This gives
virtual hands on for quick resolution to trouble. Most support
issues can be resolved without being on site. (available 8am -
5pm, Monday - Friday) |
|
Yes |
Yes |
Yes |
Anytime you do need assistance that can't be
solved remotely we’ll dispatch a technician directly to you.
(available 8am - 5pm, Monday - Friday) |
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Yes |
Yes |
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| Maintenance and Monitoring |
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Yes |
Yes |
Yes |
HTS will monitor your event logs, parsing
through them for alerts and warnings that could lead to trouble
if left unnoticed. Utilizing advanced monitoring tools, HTS
engineers will be alerted about such issues when they come up. |
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Yes |
Yes |
Yes |
Ever filled up a hard-drive? It happens. HTS
will leverage technology to monitor your server’s drive
utilization, and will be notified when drive usage grows to
specified thresholds. This allows you to plan ahead for capacity
upgrades through the use of trend analysis. We’ll also assist
you in knowing what files can be discarded or archived. |
|
Yes |
Yes |
Yes |
HTS engineers will help determine the right
maintenance schedule for your server log files, then make sure
that maintenance happens, on a regular basis. This can help
reduce storage requirements, while increasing the security of
your server environment. |
|
-- |
Yes |
Yes |
You know how vital email and group
collaboration is to your business. If you have a Microsoft
Exchange server, you probably know that it takes a special type
of expertise to keep it running smoothly. HTS will monitor
Exchange services to make sure they are always on-line and
provide support to be sure that the system is operating
optimally. |
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-- |
Yes |
Yes |
The proper backup is key in maintaining
business continuity in the event of a disaster. HTS will be sure
you have the right backup in place and see to it that the system
works. HTS will monitor backups on a daily basis, and we’ll be
there to restore your data whenever you need it. |
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-- |
Yes |
Yes |
By leveraging Service Availability Monitoring
technology, we’ll keep a watchful eye on your business. We’ll
monitor the key services that keep your business running. If
something isn’t right, chances are we’ll know it before you do! |
|
-- |
Yes |
Yes |
Do you have staff that need
remote access to machines on your network? With our Company
Administrator Login you can use our tools to access that machine
in the branch office, across town or across the country. |
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Yes |
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| Security/Updates |
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We’ll keep your
Servers up to
date with the latest Service Packs and security patches from
Microsoft. Don't let your Servers slip through the cracks, with the
ever increasing threats in the wild today you need this coverage
to keep your machines healthy.
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Yes |
Yes |
Yes |
Keeping the network
protected from virus activity is a top priority. HTS utilizes
our extensive experience with Symantec anti-virus to be
sure your network is well protected. HTS will keep the software
up-to-date and make sure the network is configured optimally for
protection. We’ll also be there for you on the rare occasion
when you do experience a virus related incident to help
eradicate the bug and get systems back in shape. We’ll monitor
to make sure virus definitions are current.
|
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Yes |
Yes |
Yes |
We’ll filter all your
inbound mail looking for viruses, and stop them before
they reach you. We’ll examine email for spam too. We’ll drop
more than 80% of all spam. Nearly all remaining spam is tagged
as such and sent on to you. Our spam filtering is 97% effective.
(Must have your own mail domain) |
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-- |
Yes |
Yes |
We’ll help you develop and implement good
security practices. |
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-- |
Yes |
Yes |
We’ll assist you in determining who needs
access to what and make sure the file system is secure. We’ll
work with you to make sure important company data is secure. |
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Yes |
Yes |
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| Purchasing - Projects |
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Utilize HTS vast experience in selecting the
correct technology products for your company. We’ll provide our
specialized viewpoint and expert advice as important factors in
making sure you purchase correctly, even if you’re buying a
product we don’t sell.
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Yes |
Yes |
Yes |
As an HTS ManageIT
customer, you’re a member of “the club.” We’ll always give you
our best available pricing on products we sell.
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Yes |
Yes |
Yes |
