Business Continuity: Business as usual. No matter
what.
Five steps every business should take to prepare
for a business interruption.
When people think
of disasters, they generally envision hurricanes,
tornados or floods - catastrophic events that
devastate communities. But for a business, a
disaster can be something as small as a failed
switch or computer virus. These seemingly minor
events can have a shocking impact on a business,
often bringing operations to a standstill.
Creating a basic,
executable business continuity plan is one of the
most important steps you can take to protect your
organization and assure business as usual – no
matter what the scenario. Below are five key steps
to help you get started.
1. Assess your
critical business functions.
Evaluate and document how your company functions and
determine which processes, employees, equipment and
materials are critical for your daily operations.
Critical business functions include such things as
billing, payroll and service fulfillment. List these
functions and determine a process for restoring them
in the event of an interruption.
2. Plan for an
alternate location.
What would you do if your building were inaccessible
tomorrow? Where would you go to continue basic
business operations? Review your site requirements
and determine a plan for recovery. Alternate site
options include your home, a branch or second
location, the site of a similar business, or a
vendor that provides mobile recovery.
3. Back up your
data and plan to restore your technology.
In today's highly technical economy, information is
more valuable than ever. Having an automated, daily
back-up system for important data is crucial. Make
sure to store your data in an offsite, safe and
secure location, preferably 50 miles or more from
your site. Regularly verify that you are able to
retrieve your data. Outline a plan to replace PCs,
software, servers, printers and fax machines should
your office be destroyed.
4. Create an
employee, vendor and key client communication plan.
Create a 24-hour phone tree for all employees and
their spouses or closest relatives. Make sure your
employees know ahead of time how to exchange or
obtain information should standard lines of
communication fail. Also, compile a list of your
critical clients and vendors and store it in an
offsite location. Determine a process for contacting
them should your systems go down.
5. Take a look
at your insurance coverage.
Is your insurance coverage adequate? Sit down with
your agent to assure that you are insured for
potential risks. Consider business interruption
insurance, which may compensate you for lost income
should you experience a disaster. Make sure you keep
photos of your building, equipment lists and policy
information stored in a safe and secure offsite
location.
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