September 2008
In this issue
√
Celebrating 25 Years
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Business Expo
√
25 Years in Business
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Small-Business
Needs Intranet
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Jeans for Cash Recipient
√
Customer Service
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AT&T Corner
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Jeans for Cash Recipient
Dynamic
Computer Solutions presented a check from
the “Jeans for Cash” campaign to the Brewster Place
Foundation for the Bryan Sonnier Memorial. Bryan was
a former employee of
Dynamic
as well
as a long time employee of the Brewster Place. The Jeans
for Cash Campaign is funded by the associates of
Dynamic
Computer Solutions of Topeka who choose to
wear jeans on Fridays and make a donation of $5.00 to
the selected Non-Profit of the month.
7
Tips for Excellent Customer Service
By Jeff Wuorio
Reprinted with permission from
the Microsoft Small Business Center at
http://www.microsoft.com/smallbusiness
In the business world,
good customer service often isn't good enough anymore.
Customers and clients are
becoming increasingly disenchanted with the merely adequate. For
them, extraordinary service is the rule, not the exception. Anything
less, and they're happy to vote with their feet and their wallets.
That makes extraordinary
service necessary, not just desirable. And that, in turn, mandates a
strategy to help ensure that your business matches that standout
service standard on a daily basis.
Here are seven ideas and
tips to help your business establish and maintain an ongoing climate
of service excellence. |
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Dynamic
Celebrates . . .
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Thurs, Sept. 18
2:30 - 4:30 pm
Open House
4:30 - 6:30 pm
Business After Hours
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For
more information about the Open House. . .
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Business Expo
Join
Dynamic
Computer
Solutions of Topeka on October 28th at the Ramada Inn
for the Greater Topeka Chamber of Commerce Business Expo.
We are pleased to be a Platinum Sponsor of this event as
well as happy to have several of our primary vendors joining
us. . . Microsoft, Oki Printing Solutions, WatchGuard
Firewalls and VPN appliances, Adtran with its network
and communications equipment, Agility Recovery Solutions
with a mission to keep you connected to your customers,
vendors , empoyees and commuity . . . no matter what as well
as ObjectWorld with it's integrated unified
messaging.This event will be from 1pm until 5pm in
the Regency Ballroom. Join us and a large group of
other Chamber members for this great Expo.
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Why Your Small
Business Needs
an Intranet
by Kim Komando
Reprinted with permission from the Microsoft Small Business Center
One thing I like about
running a small company is the ability to act quickly. Decisions are
not bogged down by layers of management. In fact, most moves are
made with the interested parties meeting around a conference table.
But there can come a
point when your business outgrows this arrangement. You need
constant, reliable and secure communications with others in the
company to ensure successful growth. You need an intranet.
An intranet is similar
to a Web site, and it uses Internet protocols, but it's an internal
network exclusive to one company. (An "extranet" also is an internal
or private Web site, but access privileges are extended to
designated customers, partners and/or others.)
Most large
corporations use intranets.
Information distribution is a huge task when you have 10,000 or more
employees.Intranets can help cure that headache.
I hear you, "I don't
have anywhere near 10,000 employees!" But I can give you three major
reasons why your small business should invest in one.
Here they are:
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Making
changes to your ATT service
Customers sometimes call us
saying they have been contacted by ATT to renew/change their
service. After a little investigation, we find that the
representative is actually a subcontractor for ATT and is
working from a call list provided by ATT. Please be aware that
while this vendor can place an order for you, once that sale is
complete they do not offer any support. Their goal is to make a
sale, not to identify the best service/plan for you. We review
current promotions to get the best rate for your service. We
also review the bill after a change is made to ensure the
accuracy of the billing.
We are always available to
answer your questions. Lately, many of the questions are about
the additional line increase for Custom BizSaver. We welcome
your comments and you can be confident we have passed them on to
ATT.
Just for Laughs
2214 SW 10th Street
Topeka KS 66604
Phone (785) 354-7000
Fax (785) 354-7022
www.dcstopeka.com
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Ask us about
A Network Managed Services Program |
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