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ITS Rolls Out
New FileMaker Server and User Support Options
In an effort to
help our clients get more out of their FileMaker systems and
provide additional security for their data, IT Solutions
introduces two new FileMaker support plans that go beyond
traditional custom programming solutions. While custom
development has always been our primary focus, we’ve
recently recognized clients are looking for more consistent
system support that ensures stability and performance and
gives users access to a wealth of FileMaker knowledge in ITS
certified consultants. So we’ve put together a pair of
support plans that, as a package, fill in the gaps left by
traditional hourly programming services, but also can be
effective as standalone support options.
 Our
FMAssure plan provides comprehensive coverage that goes far
beyond traditional backup solutions and was developed just
for FileMaker servers. From priority support for locally
hosted solutions to full off-site backup, disaster recovery,
and business continuity services, clients can trust their
FileMaker systems and data to IT Solutions.
We offer three
options: Server Support, Disaster Recovery, and Business
Continuity and features include:
- 2-hour
response time during normal business hours
- File
restores from local backups
- FileMaker
Server software troubleshooting, reinstallation (if
necessary), and software patches
- Highest
priority assistance
- Weekly
backup check
- Scheduled
task monitoring
- Weekly
event log review
-
Recommendations for performance improvements
- Instant
Web Publishing support
- Web-based
ticketing system, issue manager and knowledgebase
- Direct
FileMaker Server phone support
- Offsite
backup to secure remote datacenter (Disaster Recovery
and Business Continuity options only)
- One month
of emergency remote hosting of your solution in the
event of a disaster (Business Continuity option only)
 FMAssist
is a
user support plan that adds to your existing programming
support with day-to-day coverage for general FileMaker
questions as well as support for your specific application.
Clients get unlimited user support for all their
application’s functionality for one low monthly price based
on their number of users. So they don't have to break the
bank to get the knowledge they need when they need it.
FMAssist
features include:
- 2-hour
response time during normal business hours
- 24x7
access to a dynamic online knowledge base
- Reviews of
how an application can be modified to better serve a
changing workplace
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Demonstrations of emerging technologies relevant to
FileMaker and new versions of FileMaker
- Priority
support for IT Solutions development services
- Regular
staff trainings with a certified FileMaker consultant.
Topics could
include:
- Open Q & A
- Specific
FM or system topics of client’s choice and common
training issues
- Help with
common FileMaker functions
- System
orientation for new users
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For further
details about our other FileMaker services visit our
web site. |
