IT Solutions Introduces Two New Flat-Fee FileMaker Services

In an effort to help our clients get more out of their FileMaker systems and provide additional security for their data, IT Solutions introduces two new FileMaker support plans that go beyond traditional custom programming solutions. While custom development has always been our primary focus, we’ve recently recognized clients are looking for more consistent system support that ensures stability and performance and gives users access to a wealth of FileMaker knowledge in ITS certified consultants. So we’ve put together a pair of support plans that, as a package, fill in the gaps left by traditional hourly programming services, but also can be effective as standalone support options.

Our FMAssure plan provides comprehensive coverage that goes far beyond traditional backup solutions and was developed just for FileMaker servers. From priority support for locally hosted solutions to full off-site backup, disaster recovery, and business continuity services, clients can trust their FileMaker systems and data to IT Solutions.

We offer three options: Server Support, Disaster Recovery, and Business Continuity and features include:

• 2-hour response time during normal business hours
• File restores from local backups
• FileMaker Server software troubleshooting, reinstallation (if necessary), and software patches
• Highest priority assistance
• Weekly backup check
• Scheduled task monitoring
• Weekly event log review
• Recommendations for performance improvements
• Instant Web Publishing support
• Web-based ticketing system, issue manager and knowledgebase
• Direct FileMaker Server phone support
• Offsite backup to secure remote datacenter (Disaster Recovery and Business Continuity options only)
• One month of emergency remote hosting of your solution in the event of a disaster (Business Continuity option only)

FMAssist is a user support plan that adds to your existing programming support with day-to-day coverage for general FileMaker questions as well as support for your specific application. Clients get unlimited user support for all their application’s functionality for one low monthly price based on their number of users. So they don't have to break the bank to get the knowledge they need when they need it.

FMAssist features include:

• 2-hour response time during normal business hours
• 24x7 access to a dynamic online knowledge base
• Reviews of how an application can be modified to better serve a changing workplace
• Demonstrations of emerging technologies relevant to FileMaker and new versions of FileMaker
• Priority support for IT Solutions development services
• Regular staff trainings with a certified FileMaker consultant.

  Topics could include: Open Q & A Specific FM or system topics of client’s choice and common training issues Help with common FileMaker functions System orientation for new users

For more information on the plans, including pricing for your specific solutions, contact Jim Higgins. For further details about our other FileMaker services visit our web site. For more on the FileMaker software product line, including FileMaker Pro 9 and FileMaker Server 9, visit www.filemaker.com.