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6 Wireless Threats to
Your Business
by Christopher
Elliott
reprinted with permission from the Microsoft Small Business Center

If you
think a promiscuous client is a scantily-dressed customer, you're in
trouble. And I'm not talking about having an affair.
Think
an evil twin is a horror-movie villain? Wrong again. The horror you
should be bracing yourself for is not on the silver screen — and
it's not from a rolling pin flung at you from across the kitchen,
for that matter. Rather, the trouble is in the airwaves and targeted
to Wi-Fi users.
Both
the "Promiscuous Client" and the "Evil Twin" are two of the latest
wireless threats to your small business. If you haven't heard of
them, you probably will soon.
"What
would happen to your business if your strongest competitor gained
access to all of your data?" asks Greg Phillips, chief executive for
AirTegrity Wireless, Inc., a Stateline, Nev. wireless security
company. "Unfortunately, it is a very real possibility if
appropriate controls against these new threats are not exercised."
So what's out there?
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1032 11th Street
Modesto, CA 95354
Voice: (209) 578 9739
800 845 4628
Fax: (209) 578 5463
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How to Protect Your
Network and Your Customers
Defeating the Botnets
of the Future
The following article
is excerpted from Understanding and Blocking the New Botnets,
a white paper researched and written by Scott Pinzon, CISSP, and
Corey Nachreiner, CISSP, of the WatchGuard® LiveSecurity® team. For
a fascinating look at botnets, how they evolved, and how they work
today, download a free copy of the white paper
here.
Botnets embody the
ultimate blended threat. Botnet code carries almost every
conceivable form of malware, from spyware to downloaders, rootkits,
spam engines, and more. To answer like with like, defenders must
employ multiple layers of security. The good news is that
time-honored techniques are still surprisingly effective against
botnets. Below we suggest countermeasures that greatly mitigate the
likelihood of a bot infection operating from your network.
1. Patch promptly
Bots can draw upon a wide variety of exploits in order to infect
victims. However, the biggest and most successful bots have relied
upon exploiting vulnerabilities that the vendor patched six to
eighteen months earlier. In the most extreme cases, we've seen
bots attempting exploits against vulnerabilities that were patched
as long as four years earlier. We can't account for why bot
communications and back-end systems innovate at a breathtaking pace,
while the bot uses exploits that are known and old. Our best guess
is that botmasters find exploits by waiting for vendors to patch a
vulnerability, then reverse-engineering the patch to find out what
the flaw was.
We expect that
exploiting more recent flaws will be one of the next areas for
botmasters to improve upon. But for now, it is good news for the
average network administrator. If you patch promptly when vendors
release fixes for software you run on your network, you can move
faster than the botmasters and resist their exploits.
Read more |
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Making the Most of
Customer Complaints
Dealing with service failures means a lot more than just fixing
the immediate problem. Here's how to do it right.
Reprinted form the Wall
Street Journal dated October 15, 2008
Nobody's perfect. That's a
fact, not an excuse.
This is why it’s crucial
for companies to realize that the way they handle customer
complaints is every bit as important as trying to provide great
service in the first place. Because things happen.
Customers are constantly
judging companies for service failures large and small, from a
glitch-ridden business-software program to a hamburger served cold.
They judge the company first on how it handles the problem, then on
its willingness to make sure similar problems don't happen in the
future. And they are far less forgiving when it comes to the latter.
Fixing breakdowns in service -- we call this service recovery -- has
enormous impact on customer satisfaction, repeat business, and,
ultimately, profits and growth.
Read more |
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Quote from Melissa
”The
newest computer can merely compound, at speed,
the oldest problem in the relations between human beings, and in the
end the communicator will be confronted with the old problem, of
what to say and how to say it”.
- Edward R. Murrow, 1908 – 1965 |
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