October 2008
In this issue

Disaster Recovery
      in 2008 Seminar
Network Safety
Customer Service
Laws You Ignore
It Makes Teachers
      Touchy


It Makes Teachers Touchy
Matthew Philips
NEWSWEEK From the magazine issue dated Sep 22, 2008

Teachers are conditioned to tolerate a lot of abuse—it's a professional hazard—but what faculty members at Sir G. E. Cartier Elementary School in London, Ontario, went through last spring seems beyond the call of duty: a few of them agreed to be duct-taped to a gym wall while students hit them in the face with pies.

Why on earth would they do that? To raise $3,000—enough cash for an interactive whiteboard, the most coveted piece of educational technology on the market right now.

These Internet-age chalkboards are essentially giant computer touchscreens, and they're all the rage among teachers. But with little room for them in school budgets, many educators are doing whatever it takes to raise the money themselves. "We're a desperate breed, aren't we?" says Sharon Zinn, one of three teachers who volunteered for Cartier Elementary's whipped-cream-flavored firing squad.

At schools fortunate enough to have them, interactive whiteboards are a blessing for educators struggling to engage a generation of students weaned on the Web. In the U.K.—where 70 percent of all primary and secondary classrooms have interactive whiteboards, compared with just 16 percent in the United States—students in those classrooms made the equivalent of five months' additional progress in math. So far, the data on the efficacy of touchscreens in U.S. classrooms is inconclusive, but promising. Multiple recent studies suggest that the devices boost attendance rates and classroom participation.

Read more

 



1032 11th Street
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You are invited to join us for this important seminar. . .

Disaster Recovery in 2008

This FREE seminar is in response to overwhelming customer input from our business survey of 2008 and is a must for all business & IT professionals!

  • What is Disaster Recovery?

  • What are the driving forces?

  • Resources and help

  • Preventing data loss

  • How to start your plan

  • Avoid costly extended downtime

Disaster recovery plans of 3 years ago won't work today! Data loss occurs in many forms. We invite you to come learn how to protect your business information from an unexpected catastrophe in today's environment.

9:00-10:30am on Friday, Oct. 24, 2008 at Modesto Junior College, Forum Building #7-Room
To reserve your seat for this FREE seminar call (209)578-3572
Space is limited. Door prizes!


When Network Safety Starts at Employees' Homes
Protecting Your Network from Home Wireless Hackers

Introduction
Remember the good old days of wireless Internet, when we boldly broadcast our SSIDs and happily shared our bandwidth with our neighbors? Sadly, that modern-day Mayberry is gone, as hackers and criminals alike discovered the open back door into our systems and began to relieve us of our personal and business data, email communication, and bandwidth or CPU cycles for their own evil exploits. They even banded together to advertise the open door with “war-chalking” and other types of public notification.

Today, as the lines between home and business computing continue to blur, even enterprise IT administrators need to be concerned with their employees’ security practices on their home wireless networks. The last thing you want is for a hacker to compromise an employee’s computer via an under-secured home wireless connection, and then quickly and efficiently travel down that handy remote user VPN tunnel straight into your business’s network. Not surprisingly, enterprise IT managers are now deploying training on wireless security, specifying wireless router hardware and/or configuration settings, and in some cases, providing firewall/VPN endpoint appliances (managed from the data center) for key employees’ in-home use.

Read more


Excellent Customer Service

In the business world, good customer service often isn't good enough anymore.

Customers and clients are becoming increasingly disenchanted with the merely adequate. For them, extraordinary service is the rule, not the exception. Anything less, and they're happy to vote with their feet and their wallets.

That makes extraordinary service necessary, not just desirable. And that, in turn, mandates a strategy to help ensure that your business matches that standout service standard on a daily basis.

Here are seven ideas and tips to help your business establish and maintain an ongoing climate of service excellence.


Laws You May Choose to Ignore
   
Moore's law describes an important trend in the history of computer hardware: that the number of transistors that can be inexpensively placed on an integrated circuit is increasing exponentially, doubling approximately every two years. The observation was first made by Intel co-founder Gordon E. Moore in a 1965 paper. The trend has continued for more than half a century and is not expected to stop for another decade at least and perhaps much longer.

You probably thought you knew every single law of nature, science, and humanity, but we at ITSolutions have uncovered some additional laws that you may not have heard previously.


 


Melissa’s Quotes:

Imagine a school with children that can read or write, but with teachers who cannot,
and you have a metaphor of the Information Age in which we live.

- Peter Cochrane