Should
sensitive data be stored on laptops?
BOSTON, Massachusetts (AP) -- Every month seems to bring
another episode of sensitive personal information
escaping into the wild because a corporate or government
laptop computer is lost or stolen. A common response is
a lot of hand-wringing over how the data should have
been encrypted.
But some key
questions usually go unanswered. Why is so much private
data allowed to be on laptops to begin with? What do
people do all day that compels them to tote around
records on, say, 26 million Americans, the staggering
number seen in the recent Veterans Affairs case?
"It's pure
laziness. There's actually no excuse for it," said
Avivah Litan, a security analyst for Gartner Inc.
"There's no good business reason for it."
Litan
advocates a few simple steps: Organizations should keep
sensitive information only on secure, centralized
servers. Workers can access the data from PCs in the
office or over private Internet connections, but can't
store the records on their own machines to fiddle with
them offline.
Many
companies give storage-rich laptops to employees whether
they really need them or not.
If they
absolutely need to analyze data out of the office, the
employees should run programs that replace live credit
card or Social Security numbers with random "dummy"
figures whenever possible, since the actual numbers
aren't always relevant.
Following
such rules would have prevented the scare that resulted
when a laptop with veterans' data was burgled from an
analyst's home May 3 (it was later recovered with the
information apparently unaccessed). The VA inspector
general told Congress that the staffer had been bringing
data home for policy analysis since 2003.
It's true
that encrypting data -- scrambling them with private
codes -- can make whatever is found on a laptop almost
impossible to read. But encryption often isn't turned on
by users who think it degrades computer performance.
Consider
the case of the ING Financial Services adviser who had
Social Security numbers and other personal data for
13,000 District of Columbia employees on his laptop --
until the computer was stolen from his home last month.
ING administers pensions for the district.
The adviser
had broken ING rules by not having the data encrypted.
ING responded by recalling all employees' laptops to
ensure that encryption software was turned on and
couldn't be switched off.
But the
fact that the information was out of the office was not
itself a violation.
ING
officials said the adviser had the records because they
corresponded to older pension plan participants who were
more likely to call him for assistance. The adviser also
wanted the data on hand for potential marketing efforts,
such as to help decide whom to invite to a finance
seminar.
Now, in
light of the laptop episode, ING is reconsidering
whether sensitive data should be allowed to leave the
nest at all, even if it is encrypted.
Steve Van
Wyk, ING's chief information officer, believes the
emergence of ubiquitous broadband connections and secure
Web-based business software have made it unnecessary for
employees to store private data on portable devices. Not
only is that data diaspora a security risk, but it also
can be costlier for the company to make sure back-office
files and mobile data are in sync, he said.
"The
ability to control it and protect it may be best if it's
centralized," he said. "Why even go through the
vulnerability?"
To a large
degree, the problem of personal data floating away with
laptops stems from companies' tardiness in accepting
just how valuable the information is. Otherwise such
records would have long been treated like product
designs, market intelligence and other business secrets
that aren't allowed to leave secure central computers.
But it's
not clear this problem will ever go away.
Many mobile
workers want to keep information "locally" on their
laptops so they can work efficiently while traveling,
meeting with clients or pounding away in other settings
where they can't connect to a network. That's why
they're often allowed -- even encouraged -- to take
laptops home.
That was
the case for an employee of investment adviser
Ameriprise Financial Inc. who had 158,000 clients'
account information on a laptop stolen in January.
Ameriprise
spokesman Steven Connolly said the worker was one of
"very few people" in the company allowed to keep that
kind of personal data on his own machine. Connolly would
not explain what the man -- a corporate-level staffer
who did not interact with clients -- did that required
such intimate access.
In
February, a similar theft hit an Ernst & Young
consultant, who lost names, addresses and credit card
information on 243,000 Hotels.com customers.
Ernst &
Young spokesman Charlie Perkins would not say why the
consultant needed to hold so much live personal
information. Perkins said the firm was confident,
however, that its policy of encrypting all 30,000 of its
consultants' laptops -- a step that was being
implemented when the theft occurred -- would prevent
future incidents while preserving the staff's mobility.
Even if
employees technically aren't supposed to walk out the
door with computers, many will quietly transfer business
files to iPods, "thumb" drives and other capacious
storage devices, said Sunil Jain, senior consultant for
Sprint Enterprise Mobility Inc., the services arm of
Sprint Nextel Corp.
"It's much
faster to download the data and then do the reports
offline," Jain said. "It's just human nature."
Jain finds
that even though he knows his company's central servers
are supposed to back up key files every night, he does
the same on his laptop just in case. He expects that's a
common move, especially since many companies --
including his -- tend to give increasingly storage-rich
laptops to employees whether they really need them or
not. |