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>
Client Spotlight < |
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Premier
ENT |
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Needs:
Assistance in starting new
medical practice.
Selection and implementation of
new electronic medical records
(EMR) system and integration to
outsourced billing service.
Installation of all technical
infrastructure for the new office
including server, PCs, internet
and phone services, email, and
remote access. |
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Solution:
Evaluate several EMR systems
based on Premier’s specific
needs, select and implement
AllMeds EMR, setup integration
to the practice management (PM)
system provided by the billing
company, and assist with
training and rollout.
Host, manage, and maintain
servers in Solve IT’s hosting
center.
Setup all equipment and services
in Premier’s new office.
Provide ongoing support and
maintenance for all equipment. |
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>
Employee Spotlight < |
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Lorraine Howard
 Lorraine
has recently joined Solve IT as a Level 1 Help Desk
Engineer. In this role, she will be responsible for
answering phone calls and email requests, analyzing
the request/issue and documenting it in our
ticketing system, escalating to the appropriate
Level 2 or 3 engineer, and follow-up with our
clients on the resolution process.
Lorraine joins us after more than 25 years of
working in various customer support and help desk
roles. She also brings to our young, male dominated
team some much needed maturity and female
perspective! Please welcome Lorraine the next time
you talk or exchange email with her.
In her spare time, Lorraine enjoys spending time
with her family including her young grandson as well
as listening to music and dancing. |
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Welcome to the first
edition of the Solve IT Insider!
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This newsletter will be published every quarter and include
articles on new technologies to consider for your business,
tips and tricks in working with technology, a profile on a
Solve IT client, and a bio on one of our employees. We hope
that you find this newsletter informative and easy to read.
Please provide us with any feedback as well as let us know
if you prefer not to receive this in the future. Thanks for
your continued business with Solve IT!
Garrett Brucker |
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8 Signs You Need to Upgrade Your
Server
By Christopher Elliott
Reprinted with permission
from
Microsoft Small Business Center
 Your server hardware is a ticking time
bomb. Don't
be alarmed. It may never actually "blow up" — which is to say, melt
down and take lots of data with it. But one day, sooner or later, it
will become obsolete. And for your business, that's potentially an
explosive liability.
"The older your hardware is,
the more likely that a failure and loss of productivity will occur,"
warns Donald Hess, senior systems engineer at Entre Computer
Services, a systems integrator based in Rochester, N.Y. "In general,
a company can avoid big expenses by updating its servers every three
years. If it waits five years, then there's a big risk of being
compelled to upgrade many components simultaneously." Ouch.
What exactly needs
upgrading? |
|
|
 Pocket
Rocket
Say "hello" to the Smartphone
You see
them everywhere you go: businesspeople with their heads
down and as focused as a five year old ripping into
their first package on Christmas morning. Somehow, they
traverse busy hallways and squeeze into crowded
elevators without collision, while grabbing their email,
heave a contract cross country and correct a spreadsheet
for their bosses on the other side of town.
Simultaneously, you are witnessing the genius of
technology and, yet another distinct advantage of the
opposable thumb. It's the smartphone. Thanks to
blossoming consumer demand, inexorable technological
advancement, and the glorious power of competition,
smartphone sales are pointed skyward.
Read More
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How To Control Spam
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Introduction
the volume of spam escalates and spammers continue to
become more technologically savvy, keeping spam out of
inboxes is a growing challenge. Small and mid-sized
businesses are relying on email more than ever, but many
are unequipped to deal with spam. IT administrators at
many SMBs are dealing with these seemingly competing
tasks: |
|
- Safeguard business
from email threats
- Preserve free flow
of vital email from legitimate sources
- Do this with as
little administration as possible
Options for SMBs
TThe changing threat landscape, coupled with the lack of IT staff
and funds can make stopping spam seem out of reach for many SMBs.
This is not the case, however, as there are three types of anti-spam
options available to SMBs today:
Read More |
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