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October
2008
In this issue
►From
Jay's Desk
►How
Big is Your Mailbox?
►Managing
Your Network
►Vista:
To Migrate or Not?
►Power
of Thank You
►Email
Connector
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Welcome
to the first issue of "RAM"blings. For those of you
who said Heck would freeze over before this came
out, I hope you have stock in coats and gloves down
there.
With
most of 2008 behind us and looking forward to 2009,
I wanted to thank everyone for their support,
friendship and business over the last 10 years.
For
those that have met my daughter Jennifer, she is
both a blessing and a new experience for my wife
Suzi and myself. Both in watching her learn about
this big world, and just seeing her endless attempts
to get to where she wants to go. It is truly
awe-inspiring to see how she keeps thinking outside
the box to get things. In part, I am hoping that
this newsletter will help us all look at things in a
different way - to improve our
businesses. Get out from behind that box we seem to
put ourselves in and find ways to make our business
better. With that I want to wish everyone a very
Happy Thanksgiving! |
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How Big is Your Mailbox? |
We have spent a lot of time recently (which
translates to a lot of extra expense for our customers) troubleshooting,
managing, and working with VERY large mailboxes.
From a purely
technical standpoint, once a mailbox gets over a GB in size, it starts
to become a minor challenge in terms of supporting it, speed of access
and search, and management in general. Once a mailbox gets to be over 2
GB in size, we start to run into some very serious limitations that will
manifest in support, management, and disaster recovery scenarios.
Believe us when we
say we are VERY heavy Outlook users, but using
a few simple techniques,
it is not much of a challenge at all to keep our own mailboxes under the
1 GB limit we need to keep us ‘light on our feet’ with our own
mailboxes.
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Taking the Risk Out of
Managing Your Network |
Ever heard a
small-business owner say "if it ain't broke, don't fix it"? This simple
old saying depicts the mentality of thousands of SMBs when it comes to
preventing security breaches and assessing vulnerabilities within their
networks.
If the servers are running, e-mails are
accessible and customers aren't complaining about identity theft --
companies logically assume that their security measures, however
informal, are working. This false sense of security is exactly what
hackers and identity thieves prey on.
The truth of the matter is that networks
of all sizes are vulnerable to attacks and security threats 24/7/365.
Spyware, worms and viruses don't discriminate. If there is a way into
your network, they will find it and you may, or may not, know about it.
Although the short-term impact to your business is obvious, the
long-term impact is what really keeps us up at night.
Security breaches and other malicious
attacks not only take down the network and compromise your company's
data and your customers' privacy, they can ruin your company's
reputation. With competition around every corner, and new laws mandating
the disclosure of data theft to affected consumers, news like this
travels fast.
So what should you do?
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Vista: To Migrate or Not? |
After
much ado, Microsoft's newest operating system release in almost five
years, Vista became available to business users in November 2006.
Vista offers no shortage of visually stunning effects and new
features, but these benefits come at a price — namely the need for
more powerful and faster PCs. If you are among the many that are
considering adopting this new operating system for your small or
mid-sized business, there are some important factors you need to
consider before you make your decision.
Vista's key benefits
Microsoft developers have built Vista to succeed where previous
versions have fallen short.
Here are just some of the improvements
and features that are part of Vista:
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The Power of Saying Thank You |
By Joanna L. Krotz
Reprinted with permission from
Microsoft Small Business Center
The wheels of business
revolve with such spin and speed these days that we roll right over
the courtesies. Who has time for quaint customs?
More to the point, who
can afford to let competitors rush onto the new and the next while
we slow down for pleasantries? You're in for a surprise. The advice
that follows, rest assured, is not some ubermom lecture about
society's loss of grace (not that I couldn't get into that). This is
about leveraging an underutilized edge in the marketplace.
Read more |
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Email Connector
"Hey!
Can you help me with my computer?" "Do you know how to."
Boy, just walking down the hallway again and I got
"hall-jacked". No, that's not a terrorist thing. That's when
you walk down the hall and someone stops you for help on
your computer or asks about the server or network.
But
it gets worse. "Ok, now I can't fix it. I've got to call
Technology Specialists and talk with the Help Desk. They
sure are helpful, but this isn't a critical thing. I wish
Technology Specialists had any easy and fast way to get
a service ticket open." Well we do.
Technology Specialists has implemented a new service for
our clients. It's called an email connector. While most of
you know you can call Technology Specialists and
speak with the Help Desk or call Dispatch and let them know
you need assistance, did you know that you can also send to
a specific email address and get some help?
Not
only can you get an engineer scheduled, but you can have the
help desk call you back or get sales help. All you have to
do is send an email to
service@tspec.net and Technology Specialists
service software will automatically create a service ticket,
notifying dispatch that you are in need of assistance.
Non-urgent issues can be handled efficiently and completely
using this service. You can even ask for sales help and the
ticket will be forwarded to your Account Manager for action.
You can then log on to our service portal with your password
to track how each and every ticket is being handled.
Read
more
Laugh a Little


October.
This is one of the peculiarly
dangerous months to speculate
in stocks. The others are
July, January, September, April,
November, May, March, June,
December, August, and February.
--Mark
Twain
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Voice
(260) 422-3979
Fax (260) 422-5775
Street Address
1938 Inwood Drive
Fort Wayne, IN 46815-7111
www.tspec.net
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