|
Level |
|
Gold |
Platinum |
|
Prices per PC per month |
|
$ 59 |
$ 99 |
|
|
|
|
|
|
Hardware |
|
|
|
Keep your hardware up
to date with our "Hardware Refresh" plan! HTS will provide new
hardware every three years. Don't try and run the latest
software on tired old machines, Use this plan and you'll always
be current. |
|
|
-- |
Yes |
| |
|
|
|
| Support |
|
|
|
Getting help is only a call
away. The HTS tech team is here to help you, whether it is
problems with a desktop or the dreaded “blue screen of death”.
Just grab the phone and get help NOW. (available 8am - 5pm,
Monday - Friday) |
|
|
Yes |
Yes |
Every HTS EncompassIT contract
includes unlimited support by remote control. Rather than
wasting time to roll a truck, an HTS technician can securely
remote control your workstation, within seconds. This gives
virtual hands on for quick resolution to trouble. Most support
issues can be resolved without being on site. (available 8am -
5pm, Monday - Friday)
|
|
|
Yes |
Yes |
Anytime you do need assistance that can't be
solved remotely we’ll dispatch a technician directly to you.
(available 8am - 5pm, Monday - Friday) |
|
|
Yes |
Yes |
| |
|
|
|
| Security/Updates |
|
|
|
We’ll keep your PCs up to
date with the latest Service Packs and security patches from
Microsoft. Don't let your PC's slip through the cracks, with the
ever increasing threats in the wild today you need this coverage
to keep your machines healthy.
|
|
|
Yes |
Yes |
Keeping the network
protected from virus activity is a top priority. HTS utilizes
our extensive experience with Symantec anti-virus to be
sure your network is well protected. HTS will keep the software
up-to-date and make sure the network is configured optimally for
protection. We’ll also be there for you on the rare occasion
when you do experience a virus related incident to help
eradicate the bug and get systems back in shape. We’ll monitor
to make sure virus definitions are current.
|
|
|
Yes |
Yes |
Our service checks for and
removes spyware from your system on a regular basis. |
|
|
Yes |
Yes |
| |
|
|
|
| Purchasing - Projects |
|
|
|
Utilize HTS vast experience in selecting the
correct technology products for your company. We’ll provide our
specialized viewpoint and expert advice as important factors in
making sure you purchase correctly, even if you’re buying a
product we don’t sell. |
|
|
Yes |
Yes |
As an HTS EncompassIT
customer, you’re a member of “the club.” We’ll always give you
our best available pricing on products we sell.
|
|
|
Yes |
Yes |
